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FAQs - Frequently Asked QuestionsWhat is PEARL®? Answers to Your Frequently Asked QuestionsWhat is PEARL®?PEARL is a patented, Permanent Escape And Rescue Ladder that can be quickly and easily deployed in the event of a residential fire or other home emergency. PEARL’s small square cabinet and ladder is recessed into the interior wall space beneath second or third-story windows. PEARL also features a paint-grade access door, so the device can be painted or wallpapered to blend seamlessly with existing décor. How long is the ladder?The PEARL unit includes a full three-story ladder that can be customized to fit any length shorter than three-stories. So, if you have a two-story home you simply cut off the extra rungs to fit the exact distance from your window to the ground. The ladder itself is 23’ 8”, providing you with 27’ of coverage. How does PEARL differ from a portable escape ladder?Unlike portable escape ladders, PEARL provides “always there” functionality and peace of mind. With a portable ladder, in an emergency you will need to remember where it is stored, unpack and affix it to the window. This process can take a significant amount of time. PEARL is built-in to allow you to practice your escape plan and reuse it as frequently as necessary. Portable ladders typically clamp onto the window sill and most suggest emergency use only. PEARL can also support up to 1,500 lbs. For additional safety, PEARL includes a climbing strap to assist you in exiting the window and getting onto the ladder. Finally, because PEARL is permanently installed it should ultimately add value to the home. Couldn’t I just go down to my local hardware store and buy a ladder for $100?PEARL’s high-tech engineering and materials cannot be found in a portable ladder. PEARL is permanently installed – so it is exactly where you need it, when you need it. While some portable ladders can be purchased for under $100 dollars, none of them provide the security of being right at the point of exit, ready to use in an emergency. Is PEARL easy to use?Yes. PEARL is designed with simplicity in mind so the entire family, even children, can understand the deployment process. To deploy PEARL, just remember to Open, Throw, and Go!™ Open the window, throw out the ladder and descend to safety. I already have a smoke detector and/or fire sprinkler system installed in my home. Isn’t that enough to protect me and my family from a fire?A complete fire safety plan must address three key areas: detection, suppression, and escape. While smoke detectors and sprinklers are permanent devices used to detect and extinguish dangers such as fire, PEARL addresses the most important need and that is to escape safely from these dangers. Could I tie PEARL into my alarm system in case my children play around with the ladder?You can have your alarm company place a sensor on the upstairs window and/or on the door of the unit for maximum protection and monitoring. Can I use PEARL for fire drills?PEARL was designed specifically for repacking and reuse so that it can be deployed as often as necessary. How easy is PEARL to repack?PEARL folds up easily. The nylon webbing has memory and folds with the rungs staggering next to each other. Once assembled secure the Velcro strap around the ladder bundle and place it back inside the cabinet wrapping the webbing around the edges. The excess straps should be folded neatly on top of the rungs. Complete instructions are included on the inside of the door and in the installation guide. Can I get an insurance discount by installing PEARL?PEARL is actively working with insurance companies to offer such a discount. You can check with your insurance company to see if they will discount your policy for living in a safer home. However, at this point in time we do not know of any formal discount programs for installing PEARL. How many people can descend down a PEARL ladder at one time?PEARL can support up to 1,500 lbs. at any given time making it the strongest product of its kind on the market. Each rung can hold up to 400 lbs. This is especially important during rescue situations when young children, elderly, or disabled persons need assistance descending the ladder. Is the installation process lengthy or complicated?Basic installations can be performed by do-it-yourselfers, although PEARL Protected® recommends professional installation. PEARL units come with a detailed, step-by-step installation guide that is easy to follow and alerts installers to any potential “red flags,” such as electrical wiring, which is sometimes found behind the walls. Please visit the installation page of our Web site for more information. Where should I install PEARL? PEARL can be installed beneath any second or third-story windows.
A required finished space of How many PEARL ladders should be installed in a home?PEARL Protected recommends a minimum of two ladders be installed in each home, one on each side of the staircase. Won’t my children use PEARL to sneak out at night?The process of deploying the aluminum ladder is not quiet. Someone attempting to use the ladder would have to open the window, deploy the ladder and upon return, pull the ladder back in through the window and repack it without getting caught. The ladders are not tamperproof, how can I prevent my children from playing around with the ladder?If you are concerned, you can have your alarm company place a sensor on the upstairs window. To deploy the ladder the window must be opened, at which time the alarm will sound. If no central alarm system is in place, a contact alarm can be added from a local hardware store. Will having a permanent ladder increase the risk of intrusion?The PEARL permanent escape ladder is installed on the interior of the home, so there is no risk of intrusion. What do I need to do to maintain my PEARL ladder?PEARL should be regularly inspected, in the same manner you would have your fire extinguishers or smoke alarms checked. Practicing your escape plan at least twice a year using your PEARL ladders is an ideal time to inspect your unit. Specific instructions are provided in the manufacturers’ installation and use manual. Many homes today have complex roof lines, will PEARL still work?PEARL has nylon webbing between each rung which allows flexibility to manage many types of roof lines. However, we suggest you contact a PEARL Protected representative directly to have us confirm the ability to deploy the ladder safely under special circumstances. Why do I need an escape ladder when today’s homes are much safer from fires than older homes?While it is true that most residential fires occur in older homes, today’s furniture and decorating materials are much more combustible than previous versions. For this reason, deadly conditions have been documented by the USFA to occur in 3 minutes versus 17 minutes recorded in 1975. This means there is very little time to escape before smoke and flames fill a room. Will an interior mounted escape ladder negatively affect the U-Value of my home?When PEARL is installed properly using the provided insulation sheet, it fully complies with all four Energy Star region requirements. How do I know that PEARL will support my weight?Approved permanent escape ladders must reveal the rated load. PEARL has been tested to support up to 1,500 lbs. Will my fingers and toes be crushed against the wall while using the ladder?PEARL has standoffs and anti-slip rungs to allow the user a safe place for the hands and ample room to easily place feet on each rung for stability. Where can I purchase a PEARL permanent escape ladder? Consumers can purchase
PEARL directly from the PEARL Protected Website,
by phone at Where can I find more information on PEARL Protected and the PEARL permanent escape ladder?More information on PEARL Protected and the PEARL permanent escape ladder can be found by contacting us directly at 800-374-5737, or on this Web site: www.pearlprotected.com. How do I arrange for Professional In-home Installation?PEARL Protected highly recommends professional installation. Please contact our corporate office for a preferred local installation partner. You can call toll free at 800-374-5737. Where will my order ship from?PEARL Protected utilizes warehouses on the East and West Coasts. Orders will ship from the closest warehouse location based on inventory availability. In this way, we attempt to reduce the in-transit time of your shipment. Keep in mind that Ground Service delivery may take 3 to 7 business days after shipment. How and when will my order ship?At PEARL Protected we strive to ship your order as quickly as possible. However, because of inventory, shipping, and matters outside of our control, our shipping representations will guarantee or promise that a product will ship on a specific day. Shipping charges are based on UPS Ground Shipping Service. Standard UPS Ground Shipping Service is guaranteed to residential and commercial addresses in 3 to 7 business days after shipment. Actual delivery time depends on shipping distance. Delivery to some remote addresses may take up to 2 additional business days. UPS Ground Service is available only to addresses in the 50 states and Puerto Rico. How do I track my order?Once your order has shipped from our warehouse, you will receive an email with a link to the tracking information for your shipment. Simply click on the link and you will have access to the carrier's web site for a current status of your shipment. Multiple tracking numbers may be displayed if multiple boxes were included in your shipment or if your order has multiple shipments. Please note that some carriers do not offer shipment tracking and some carriers such as UPS do not update their systems immediately upon shipment. Please call 800-37405737 for assistance with your order. What is the return policy?
Can I use a credit card with an international billing address?No. PEARL Protected can only process charges to credit cards with a U.S. billing address. Can I ship to one address but bill to another?Yes, when you order, we ask for both the shipping address and the billing address. You can enter a different address in the shipping; however, the billing address must match the address on file with your credit card company. What is the Credit Card Security Code?The Credit Card Security Code, also called the Credit Card Verification Value (CVV or CVV2), is an additional safety feature on the credit card. For VISA and MasterCard this is usually a three-digit code, which appears on the far right of the signature strip following the last digits of your card number. American Express cardholders will find the four-digit code printed on the front. Why was I charged sales tax?PEARL Protected is required by law to charge local sales tax (if applicable) on orders shipped to California and Georgia. Will I have to sign for the package when it arrives?Yes, PEARL Protected requires an Adult Signature upon delivery via UPS Ground. What are my ordering options? We accept orders online 24-hours a day, 7 days a week.
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